Cancellation, Refund, Reschedule, and Fulfillment policy

Guest-initiated cancellations

Grace period: If you cancel within 48 hours of booking and your experience is more than 5 days away, you will receive a full refund.

5 or more days before the experience: If you cancel outside the grace period but at least 5 days before the scheduled start, you will receive a refund of the full amount.

Fewer than 5 days before the experience: No refund will be issued. You may request to reschedule under the terms below, subject to availability.

No-show:

If you or your party do not arrive at the scheduled time, the booking is treated as fulfilled and no refund will be issued. Late arrivals do not extend the experience time.

Reschedule:

A reschedule requested at least 5 days before the scheduled start will be accommodated subject to availability, and any difference in price for the new date will apply. Reschedule requests made fewer than 5 days before the start are treated as a cancellation under the policy above. Each booking may be rescheduled once.

Yaachtly-initiated cancellations

If Yaachtly cancels your reservation for any reason within or outside our control — including unavailability of the vessel or chef, weather or sea conditions we determine make the charter unsafe, mechanical or electrical issues with the vessel, or a booking-system error — you will receive a full refund of all amounts paid, or, at your option, the opportunity to reschedule subject to availability. This refund or reschedule is your sole and exclusive remedy for such a cancellation, and Yaachtly's total liability shall not exceed the amount you actually paid for the reservation. Refunds are issued to the original payment method within 7 business days.

Fulfillment

A booking is deemed fulfilled and complete upon the earlier of (a) all meals being served, or (b) two hours after the scheduled experience start time. Once a booking is fulfilled, no refund will be issued, including for dissatisfaction with the experience. For charters that do not include meal service, a booking is deemed fulfilled two hours after the scheduled start time.